Frequently Asked Questions
Everything you need to know about Meze Audio premium sound.
Where are Meze Audio products shipped from?
All orders are processed and shipped from our headquarters in Baia Mare, Romania, ensuring our products reach you in perfect condition via trusted global couriers.
What is the warranty period for your headphones?
Meze Audio products come with a 2-year limited warranty from the date of purchase, covering any defects in materials or workmanship.
Can I return my headphones if I am not satisfied?
Yes, we offer a 30-day return policy for products purchased directly from our website, provided they are returned in their original packaging and like-new condition.
Are replacement parts available for self-repair?
We design our headphones to be fully serviceable. You can find replacement ear pads, cables, and headbands in our accessories section to extend the life of your product.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Are Meze Audio headphones compatible with all devices?
Our headphones use standard 3.5mm or 6.3mm jacks and balanced connections for high-end gear. While they work with most devices, we recommend a dedicated DAC/Amp for our planar magnetic models to achieve optimal performance.