Returns & Exchanges

At Meze Audio, we want you to be completely satisfied with your high-fidelity listening experience. If your purchase does not meet your expectations, you may return your products within 30 days of delivery for a refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team through our official contact form or email us directly with your order number and reason for return to receive an RMA authorization.

• 2.
  Prepare the Package

  Ensure the product is in its original condition and packaging, including all cables, accessories, and documentation to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable carrier to send the package back to our distribution center, ensuring the RMA number is clearly marked on the exterior.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned unit for quality assurance, we will process your refund or ship your replacement within 5-7 business days.